WHAT DOES KAISAR19 MEAN?

Garbage customer service: impolite, useless. Anytime I Make contact with them they talk to me what the problem is. Then they say there is no problem with the application, ignoring The point that it's not Functioning., 07/06/2022 Sort it out!!!! Terrific app when it works but not less than 2 times each week around the Apple TV box I really need to u